(your reserved hideout)
thank you for shopping at yeoubi. we currently take your retail order(s) and large-quantity or specially made order(s) via our website at atyeoubi.com.

( ) upon your submission, we will send you a confirmation email with the order details to inform that we have received your order.
( ) after you make the payment following the correct guides as given in product description, policies, and the checkout page, we will quickly confirm and follow up with a payment receipt email.
( ) depending on the carriers and other circumstances, you might also receive a shipping email when your order gets on its way along with the tracking number.

an order that is already confirmed but not paid within 07 days will be cancelled without prior notice. if there shall be any adjustments or changes to your order, we will contact you via the communication channels you provide for the next step.

the yeoubi team sincerely appreciate your patience and support. please see our policies below for more understanding on placing an order with us.
standard domestic shipping
(excluding processing time of 1-2 business days)

delivery time
(business days)
shipping fee
<vnd 2,000,000 >=vnd 2,000,000
hcmc's intra-city area 1-2 (days) flat vnd 10,000 free
other regions 4-5 (days) flat vnd 30,000 free

we currently do not offer same-day delivery, we sincerely apologize for any inconveniences caused to you.

for other requests, please let us know via the note available in the checkout page, we are pleased to help within our capacity (requests are not guaranteed; extra fees might apply).

a soft copy of the sales receipt is sent to you after order confirmation and payment receipt. if you wish to have a hard copy, please inform us upon confirming your order.

international shipping
kindly send us a message for more details.
due to the nature of scented candles, we do not take returns or exchanges on used products.

in cases of damaged or missing package(s)/item(s), please kindly contact the team on instagram, facebook, or at contact@atyeoubi.com with an unedited unboxing video and pictures of current status of the products (and all other accompanying by-products, if applicable). we will happily try our best to assist and resolve any concerns.

if your package is rerouted back to us because wrong shipping address was provided, the re-shipping cost will be chargeable to you. in the case that you would like a refund after the package is back to us, we would subtract the original shipping fee and a processing fee of vnd10,000 from the grand total amount of your order before issuing a refund.

we appreciate your understanding on this matter. rest assured that your yeoubi experience is always our priority.
we take 100% of payment before processing your order. please make transfer to the bank account information provided in our order details confirmation at checkout, and make sure that the payment reference is correct.

yeoubi is not responsible for incorrect payment references leading to unconfirmable payment or late confirmation of payment and affecting the delivery time of your order.

in some occasions, we might require a photo of a deposit slip or a transfer confirmation to confirm your order more promptly and avoid delays in processing your order. in such cases, we will contact you via one of our communication channels for more details.

notice: vat invoices are only issued within the date of purchase (as printed on your receipt).
yeoubi respects the right to privacy of each and every individual.

the personal information you are asked to provide (name, phone number, delivery address, email address, the content of your messages to us, etc.) is used for processing and delivering your order, as well as for enhancing your yeoubi experience only.

we do not share or sell your information to any third party for any other purposes, except for those required for law enforcement by official authorities.